At Fitastic, a brand of Gift Corp, we prioritize customer satisfaction and strive to make your shopping experience seamless. This policy outlines our approach to refunds and cancellations.

1. Cancellation Policy

1.1. Order Cancellations by Customer

• Orders can be canceled within 24 hours of placement if the product has not been dispatched.
• To cancel an order, contact us at:
  • Phone: +91 995 316 6755
  • Email: sipperandshaker@gmail.com
• If the cancellation request is approved, a full refund will be processed.

1.2. Order Cancellations by Fitastic
We reserve the right to cancel orders under the following circumstances:

• Unavailability of stock.
• Payment issues or incomplete information provided by the customer.
• Suspected fraudulent activity.

In such cases, customers will be informed, and any payments made will be fully refunded.

2. Refund Policy

2.1. Eligibility for Refunds
Refunds are applicable under the following conditions:

• Products received are damaged, defective, or incorrect.
• The customer returns the product in its original condition and packaging within the specified return period.

2.2. Refund Process

• Customers must initiate the refund process by contacting us within 48 hours of delivery at:
  • Phone: +91 995 316 6755
  • Email: sipperandshaker@gmail.com
• Attach images of the product to validate the claim (for damages or defects).
• Upon approval, the product must be returned to:
  Fitastic, Gift Corp, Chander Vihar, Nilothi Extn., New Delhi.
• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

2.3. Mode of Refund

• Refunds will be made to the original payment method used during the purchase.
• For Cash on Delivery (COD) orders, refunds will be issued as store credit or to a bank account provided by the customer.

2.4. Non-Refundable Situations
Refunds will not be processed if:

• The return request is made after 7 days of delivery.
• The product is used, damaged due to misuse, or not returned in its original packaging.
• Items fall under a non-returnable category (if specified during purchase).

3. Return Shipping Costs

3.1. For defective, damaged, or incorrect items, Fitastic will bear the return shipping costs.
3.2. For other returns, customers are responsible for return shipping fees.

4. Contact Us

For assistance with cancellations or refunds, please contact us:

• Phone: +91 995 316 6755
• Email: sipperandshaker@gmail.com

Thank you for shopping with Fitastic. We value your trust and are committed to ensuring your satisfaction with our products and services.